Course curriculum

    1. A message from your instructor

    2. How to use this course

    3. Before we begin...Please complete this quick survey

    1. Aims and Outcomes

    2. Determining Employee Hospitality Qualities

    3. Screening for Hospitality Qualities

    4. Coursework Submission Exercise #1

    5. Developing an Orientation Program

    6. Administering the Orientation Program

    7. Coursework Submission Exercise #2

    8. Developing a Training Program

    9. Steps in the Training Process

    10. Course Work Submission #3 - Frontline Realities

    11. Administering a Training Program

    12. Course Work Submission #4 - Frontline Realities

    13. Training for Guests with Disabilities

    14. Course Recap

    15. Review Questions – (try to keep each answer to circa 100 words)

    16. Submission Exercise Case Study

    17. THANK YOU!!

About this course

  • Free
  • 20 lessons
  • 1 hour of video content