Course curriculum

  • 1

    Welcome to the course!

    • Welcome!

    • How to use this course

    • SUPPORT

    • Before we begin...

    • Course Curriculum

  • 2

    Module 1 - Meeting Guest Needs

    • Module 1 Aims and Outcomes

    • The Evolution of Hotels

    • The History of Hotels

    • The Evolution of the Motel

    • The First Hotel in the World

    • Classification of Hotel Properties

    • Types of Travellers

    • Anticipating Guest Needs

    • Service, Service, Service

    • Module 1 - Summary

    • Module 1 - Key words and Concepts

    • Module 1 Review Questions

    • Module 1 Submission Exercise #1

    • Module 1 Submission Exercise #2

    • Module 1 Submission Exercise #3

    • Module 1 End - Course Progression