Course curriculum

  • 1

    Welcome

  • 2

    Module 1 - Introduction to Hotel Management

    • Hotel Management - Objectives and Outcomes

    • Lecture - The Evolution of Hotels

    • Hotel Evolution - Presentation

    • Lecture - The History of Hotels

    • History of Hotels - Presentation

    • Fun Fact - The oldest Hotel in the World

    • The Grande Dame of Cairo - Shepheards Hotel

    • Lecture - The Evolution of the Motel

    • Motel Evolution - Presentation

    • Lecture - Classification of Hotel Properties

    • Hotel Property Classification - Presentation

    • Lecture - Types of Travellers

    • Traveller Types - Presentation

    • Lecture - Anticipating Guests Needs

    • Anticipating Guests Needs - Presentation

    • Service, Service, Service

    • Fun Fact - Video - The Top 25 Hotels in the World

    • Employees as Internal Customers

    • SUMMARY

    • KEY WORDS & CONCEPTS

    • Review Questions – (try to keep each answer to circa 100 words)

    • Submission Exercise #1

    • Course Progression

  • 3

    Module 2 - Hotel Organization and the Front Office Manager

    • Module 2 Aims and Outcomes

    • Organisation of Lodging Properties

    • Typical Job Responsibilities of Hotel Managers

    • Organisation of the Front Office Department

    • The Function of the Front Office Manager

    • Job Analysis of the Front Office Manager

    • The Art of Supervising

    • Staffing the Front Office

    • Module 2 Summary

    • Key Words and Concepts

    • Module 2 Review Questions

    • Module 2 Assignment Question

    • Module 2 Course Progress

  • 4

    Module 3 - Effective Inter-Departmental Communication

    • Module 3 Aims and Outcomes

    • The role of Front Office in Inter-Departmental Communications

    • Interaction with the Sales and Marketing Department

    • Interaction with the Executive Housekeeper

    • Interaction with the Food and Beverage Division

    • Interaction with Meetings & Events Department

    • Interaction with Engineering and Security Departments

    • Analysing the lines of communication

    • The role of Total Quality Management in Front Office Operations

    • Module 3 Summary

    • Key Words and Concepts

    • Module 3 Review Questions

    • Module 3 Assignment Question

    • Module 3 Course Progress

  • 5

    Module 4 - Property Management Systems

    • Module 4 Aims and Outcomes

    • The Importance of Reservations Systems

    • Sources of Reservations