KE Front Office Operations Diploma
Reservations , Bell Services, Reception, Guest Services and Concierge are all part of this wonderful division. This course gives you insight and training in all of them and how you interact throughout the hotel.
Video Introduction to the course
FREE PREVIEWHow to use this course
FREE PREVIEWBefore we begin...
SUPPORT
Your Course Presenter
Hotel Management - Objectives and Outcomes
Lecture - The Evolution of Hotels
Hotel Evolution - Presentation
Lecture - The History of Hotels
History of Hotels - Presentation
Fun Fact - The oldest Hotel in the World
The Grande Dame of Cairo - Shepheards Hotel
Lecture - The Evolution of the Motel
Motel Evolution - Presentation
Lecture - Classification of Hotel Properties
Hotel Property Classification - Presentation
Lecture - Types of Travellers
Traveller Types - Presentation
Lecture - Anticipating Guests Needs
Anticipating Guests Needs - Presentation
Service, Service, Service
Fun Fact - Video - The Top 25 Hotels in the World
Employees as Internal Customers
SUMMARY
KEY WORDS & CONCEPTS
Review Questions – (try to keep each answer to circa 100 words)
Submission Exercise #1
Course Progression
Module 2 Aims and Outcomes
Organisation of Lodging Properties
Typical Job Responsibilities of Hotel Managers
Organisation of the Front Office Department
The Function of the Front Office Manager
Job Analysis of the Front Office Manager
The Art of Supervising
Staffing the Front Office
Module 2 Summary
Key Words and Concepts
Module 2 Review Questions
Module 2 Assignment Question
Module 2 Course Progress
Module 3 Aims and Outcomes
The role of Front Office in Inter-Departmental Communications
Interaction with the Sales and Marketing Department
Interaction with the Executive Housekeeper
Interaction with the Food and Beverage Division
Interaction with Meetings & Events Department
Interaction with Engineering and Security Departments
Analysing the lines of communication
The role of Total Quality Management in Front Office Operations
Module 3 Summary
Key Words and Concepts
Module 3 Review Questions
Module 3 Assignment Question
Module 3 Course Progress
Module 4 Aims and Outcomes
The Importance of Reservations Systems
Sources of Reservations