Course curriculum

    1. Video Introduction to the course

      FREE PREVIEW

    2. How to use this course

      FREE PREVIEW

    3. Before we begin...

    4. SUPPORT

    5. Your Course Presenter

    1. Hotel Management - Objectives and Outcomes

    2. Lecture - The Evolution of Hotels

    3. Hotel Evolution - Presentation

    4. Lecture - The History of Hotels

    5. History of Hotels - Presentation

    6. Fun Fact - The oldest Hotel in the World

    7. The Grande Dame of Cairo - Shepheards Hotel

    8. Lecture - The Evolution of the Motel

    9. Motel Evolution - Presentation

    10. Lecture - Classification of Hotel Properties

    11. Hotel Property Classification - Presentation

    12. Lecture - Types of Travellers

    13. Traveller Types - Presentation

    14. Lecture - Anticipating Guests Needs

    15. Anticipating Guests Needs - Presentation

    16. Service, Service, Service

    17. Fun Fact - Video - The Top 25 Hotels in the World

    18. Employees as Internal Customers

    19. SUMMARY

    20. KEY WORDS & CONCEPTS

    21. Review Questions – (try to keep each answer to circa 100 words)

    22. Submission Exercise #1

    23. Course Progression

    1. Module 2 Aims and Outcomes

    2. Organisation of Lodging Properties

    3. Typical Job Responsibilities of Hotel Managers

    4. Organisation of the Front Office Department

    5. The Function of the Front Office Manager

    6. Job Analysis of the Front Office Manager

    7. The Art of Supervising

    8. Staffing the Front Office

    9. Module 2 Summary

    10. Key Words and Concepts

    11. Module 2 Review Questions

    12. Module 2 Assignment Question

    13. Module 2 Course Progress

    1. Module 3 Aims and Outcomes

    2. The role of Front Office in Inter-Departmental Communications

    3. Interaction with the Sales and Marketing Department

    4. Interaction with the Executive Housekeeper

    5. Interaction with the Food and Beverage Division

    6. Interaction with Meetings & Events Department

    7. Interaction with Engineering and Security Departments

    8. Analysing the lines of communication

    9. The role of Total Quality Management in Front Office Operations

    10. Module 3 Summary

    11. Key Words and Concepts

    12. Module 3 Review Questions

    13. Module 3 Assignment Question

    14. Module 3 Course Progress

    1. Module 4 Aims and Outcomes

    2. The Importance of Reservations Systems

    3. Sources of Reservations

About this course

  • 10 x $173.50
  • 58 lessons
  • 1 hour of video content