Course curriculum

    1. How to use this course

    2. A message from your instructor

    3. Before we begin... please answer this short questionaire

    1. The Why - Learning Objectives

    2. The What - Introduction

    3. Hotel Types

    4. Hotel Types (Cont'd)

    5. Facilities and Services

    6. Adjectives for Describing a Hotel

    7. Adjectives for Describing Hotel Staff

    1. Introduction

    2. Reservations - Step 1

    3. Reservations - Step 1 - In person

    4. Reservations - Step 2

    5. Reservations - Step 3

    6. Reservations - Step 4

    7. Reservations - Steps 5 and 6

    8. Reservations - Step 7

    1. Front Desk - Introduction

    2. Check - In

    3. Check - in , Steps 3 and 4

    4. Check - In, Steps 5 and 6

    5. Check - out , Step 1

    6. Check - out, Steps 2 and 3

    7. Check-out, steps 4 and 5

    8. Check - out, Steps 6 and 7

    1. Guest Complaints - Introduction

    2. Complaints - Step 2 and 3

    3. Complaints - Step 4

    4. Complaints - Asking Someone Else to Resolve the issue

    5. Complaints - the room has not been cleaned

    6. Complaints - step 5 - re-gaining the guest's trust

    7. Complaints - ending on a positive note

    1. Summary 1

    2. Summary 2

    3. Summary 3

About this course

  • Free
  • 41 lessons
  • 0 hours of video content